Trendoir Service Policy

1. Return and Exchange Policy

• Conditions for Return or Exchange:
  • Items must remain in brand-new condition, unworn, unwashed, undamaged, with all accessories and tags intact.
  • Requests for return or exchange must be submitted within 7 days of receiving the product.
• Non-Returnable/Exchangeable Items:
  • Items that have been used or show obvious signs of wear.
  • Customized products or clearance sale items.
• Return Shipping Fee:
  • For quality issues, the return shipping fee will be covered by us.
  • For non-quality issues, the return shipping fee will be borne by the customer.

2. Shipping and Logistics

• Processing Time:
  • Orders are shipped within 1-2 business days after placement (excluding special circumstances).
• Delivery Time:
  • Domestic shipping typically takes 3-7 business days. International orders may take 7-15 business days, depending on the destination.
• Tracking Information:
  • A tracking number will be provided after the order is shipped, allowing customers to track their package on the official logistics platform.

3. Customer Service

• Service Hours:
  • Customer service is available Monday to Friday, 9:00 AM – 6:00 PM (excluding public holidays).
• Contact Information:
  • Hotline: 400-xxx-xxxx
  • Email: service@yourcompany.com
  • Online Chat: Please visit our official website to contact customer service.

4. Product Quality Assurance

• We ensure that all products undergo strict quality checks. If you receive a product with quality issues, please contact customer service immediately and provide relevant proof (e.g., photos).
• For products with quality issues, you may choose to return, exchange, or request repair services.

5. Privacy and Security

• We strictly protect customers’ personal information, which will only be used for order processing and service improvement. Without authorization, your information will not be disclosed to third parties.

6. Order Cancellation

• Orders can be canceled anytime before shipment by contacting customer service.
• If the order has already been shipped, cancellation will be processed as a return, and the shipping fee will be borne by the customer.

7. Special Notes

• The company reserves the right to make the final interpretation of this service policy within the scope permitted by law.
• If you have any questions, please feel free to contact our customer service team. We are here to assist you.